FAQs

We offer all of your favorite casino games and a wide range of sports markets to play on, meaning whatever you want to play, Jet10 is the place for you. With our secure payment methods, you’ll be able to withdraw and access your money quickly and safely. On top of this, we have a trained and friendly customer support team to look after your every need.

All of this ensures the best betting and gaming experience here with us.

We are proud to say we only use trusted and secure payment providers, including MasterCard, Visa and Neteller. This means your money is handled carefully and protected by the providers. Furthermore, we handle all your data using industry leading security and encryption technologies ensuring your details are never shared with anyone else, ever.

Jet10 is regulated under the laws of Curacao

All casino games at Jet10 are provided by renowned gaming providers such as NetEnt, PlayTech and Microgaming. These premium gaming software providers are regulated by companies such as eCOGRA and UKGC. This ensures that gameplay is fair for customers through guaranteeing that slots and live casino games are entirely random. Overall, the gambling market is one of the most regulated across the world, so you can be sure that anything that makes it through has met the highest standards as it is assessed by each regulatory organization.

We ask you to provide proof of identification and residency to ensure we meet compliance regulations. By doing this we can be sure who our customers are and where any winnings might be going. Without verifying the account we do not know who we are sending money to, which can be dangerous for many reasons. It also allows us to confirm the age of our players. As we do not allow players under the age of 18, it is key that we verify this for the safety of those under the age this age.

Verifying your account with us is quick and easy. You will need to provide us with both proof of identification and address. You can do this with a passport or driving license as well as a home bill or other documents that states your name and address. To submit these documents you need to register for an account firstly. Once your registration details are submitted you will have the chance to verify your account via email where you will need to upload documents to confirm identity, age, and address.

Email: [email protected]

Jet10 allows players to deposit money with a large selection of payment methods, for quick and secure deposits. Simply click the deposit button in the top right hand corner, next to the ‘My Account’ section. Here you are presented with a few boxes including the amount you’d like to deposit, bonus codes and the method you would like to use. Fill this in along with any payment details that are required and the money will be in your account right away!

Withdrawing your money couldn’t be easier with Jet10. Click the ‘My Account’ section and scroll down to ‘Withdrawal’. Simply select the amount you’d like to withdraw and the account you’d like the money to be sent to and you’re done! We’ll get the money to you as quickly as possible depending on your chosen payments method.

The welcome bonus consists of three different parts for Slots, Table Games and Sports. The different offers are split as follows:

Slots:

1st Deposit: 100% bonus up to $200 + 50 free spins

2nd Deposit: 50% bonus up to $300

3rd Deposit: 50% bonus up to $500


All of the slots deposit bonuses have a 35x wagering requirement


Table Games:

1st Deposit: 100% up to $100 plus 50 free spins

Containing 65x wagering requirement


Sports:

1st Deposit: 100% up to $20 plus 50 free spins

Containing a 10x wagering requirement


Cashback Weekend:

On cashback weekends, get a 10% bonus up to $200 with just 5x wagering requirements.


VIP Players:

VIP players get to enjoy custom made promotions based on their VIP level. For more info contact [email protected]

Every new player will receive 50 free spins on their first deposit! These will be delivered over 5 days, 10 spins each day.

Keep an eye out for more promotions by opting in for promotional emails where you may find more free spins and other promotions over the coming weeks.

Also, every Wednesday all players who have funded accounts over the last 7 days and wagered, will be given automatically 10 Free Spins on the Game of The Month. Check out the the promotions page for more info

Our customer support team is available 24/7 to help you with any need you have, at any time. Available over live chat, email and phone they will always be happy to help.

To create an account with Jet10 you need to click Sign Up in the top right hand corner. Here you will be asked to fill in some boxes including first and second names, address and email address. Once this has been completed you will have your account. We will ask you to confirm your email address so we can confirm we are able to contact you securely. After the registration process we will need to verify your account. For questions on this process please take a look through the rest of our FAQs.

When you sign up, your email will enter our systems. Make sure to opt-in for marketing and promotional lists to ensure any emails containing our latest offers reach you ahead of time, this way you’ll always be ready for them!

You can also check the ‘Promotions’ tab where you will find a list of all our promotions that are currently live. All you need to do is click ‘Claim’ and the promo can be yours!

Each of the emails we send out will contain a link at the bottom to allow you to unsubscribe. Click this link and follow the instructions if you no longer wish to hear about the latest offers we have.

A deposit can fail for many reasons, from simply entering the wrong card number to problems connecting to servers. Please check whether there are no connection issues before considering the following options:

• Check if there are enough funds available, sometimes unexpected bills can surprise us so it is important to check that the funds are there to use.

• Are all the details correct? From address, card number, expiry date to your 3 digit CVV number, check that all details are correct before considering any other solutions.

• Sometimes, for new vendors, or if large amounts have left your account recently, your banking provider may temporarily suspend your card from use. Contact your bank to check that they haven’t suspended payments from your account.


None of these options? Please feel free to contact our support team at any time of day.

Funds will appear in your account very soon after depositing into your account, if not instantly. If you are having problems with depositing into your account or you are unsure whether a deposit has gone through please get in touch with the support team.

Withdrawing your winnings couldn’t be easier thanks to the wide range of payment methods we have available. Find these listed here:

• Visa

• Mastercard

• Instant Bank Transfer

• Bitcoin

• Ecopayz

• Jeton

• Jeton Card

• Neteller

• Skrill

There is no withdrawal fee on our site, meaning anything you win is entirely yours if you decide to withdraw!

We look to process all withdrawals within 24-48 hours of the request being submitted. After this, the time it takes for the money to reach you will depend on the payment method you have provided. Times will range from 1-5 business days depending upon your selection. Bank transfers are likely to take 5 business days while other methods such as e-wallets can be considerably quicker.

If you want to get your hands on one of our amazing promotions they are quick and easy to claim. All you need to do is go to promotions, select the promotion that most suits you and click claim. You can also head to your account in the top right of the screen and click ‘Add Promo Code’ if you have seen a promotion advertised elsewhere, such as in an email.

Playing with Jet10 means promotions will be jetting towards you all the time! We provide cashback offers, free spins, deposit offers and other special promos almost every day. Make sure to accept our promotional emails and look out for emails so that you never miss a promo!

A welcome bonus is our way of saying thank you for choosing us. Our welcome bonuses start as soon as you sign up, with an offer of 10 free spins, no deposit required. Welcome bonuses can range from simply a registration offer, with no deposit, through to offers on the 1st, 2nd and 3rd deposits to give customers the best possible welcome. We offer a few different welcome bonuses depending on what you’d like to play.

Slots:

1st Deposit: 100% bonus up to $200 (€200, ₹10,000 , ₽10,000 or ¥24,000 ) plus 50 free spins

2nd Deposit: 50% bonus up to $300 (€300, ₹23,000 , ₽21,000 or ¥36,000 )

3rd Deposit: 50% bonus up to $500 (€500, ₹35,000 , ₽30,000, or ¥60,000 )


All of the slots deposit bonuses have a 35x wagering requirement


Table Games:

1st Deposit: 100% up to $100 plus 50 free spins

Containing 65x wagering requirement


Sports:

1st Deposit: 100% up to $20 plus 50 free spins

Containing a 10x wagering requirement


VIP Players:

VIP players are not forgotten! At Jet10, all our VIP players get to enjoy custom made promotions based on their VIP level and what they would like to play. For more info contact [email protected]

To clear your wagering requirements, you must wager the amount of your deposit plus the bonus amount times the wagering requirement amount.

It is easiest explained when looking at the numbers, here is an example:

On our slots Welcome Bonus, players get a 100% bonus, up to $200.

In this example, someone deposits the full $200 and receives their bonus for the same amount.

Therefore they have $400 to play with in their account.

In our Welcome Bonus, there is a 35x wagering requirement.

$400 times the wagering requirement of 35 is $14,000

This means you would have to wager $14,000 before you can withdraw any winnings.

Free Spins give you the chance to play selected slot games without risking any of your deposited money.

We offer 50 Free Spins once you have deposited. This means that for depositing once, you have 60 chances to win big before you play with your own money!

The free spins we offer are subject to a wagering requirement of 35x.

Unless stated otherwise, all Table Games, Blackjack, Live Casino, Video Poker, Poker, Roulette, Baccarat and Dice games wagers do not contribute towards clearing the wagering requirement. Also, below slot games are also excluded from wagering contribution: Bikini Party, Blood Sucker, Blood Sucker 2, Book of OZ, Book of Oz: Lock 'N Spin, Bookie of Odds, Bread Da Bank Again Respin, Castle Builder 2, Cool Buck, Dead or Alive, Dead or Alive 2, Dragon Dance, Dragon's Myth, Eye of the Kraken, Le Kaffee Bar, Magic of Sahara, Oearls of India, Peek - a - Boo, Perfect Gems, Rage to Riches, Scrooge, Scudamore's Super Stakes, Sea Hunter, Tomb Raiser 2, Tower Quest, Untamed Giant Panda, Vampire: The Masquerade - Las Vegas, Wild Orient

Games can fail to load for several reasons, we have listed some potential causes:

• Internet Connection Issues - Sometimes connections can be temperamental so your internet may be experiencing a dip in performance. This will mean the game could take longer than usual to load.

• Cache - Your PC or Laptop may be trying to load too much unnecessary content. Try clearing your browser’s cache in the settings to free some space and load the game.

• Flash Player - Ensure your flash player is up to date. Older versions of flash players sometimes don’t support the latest games, so it is important to keep it up to date

If you are experiencing issues loading our games, please contact our support team.

If your connection drops or an issue occurs during a spin then your game will still be safe. Games are played on secure servers that will always log the result of a spin, even if your connection is lost. This means that once the problem is resolved your result will be there for you to view, win or lose.

If there are any winnings from the spin that froze they will be found in your balance. You will be able to check the exact amount of your win or loss by checking the history page in the ‘My Account’ section to see the result of each spin.

Once you are in the sports section, you will be presented with plenty of options. Find the event and click the selection you want to bet on. Your selection might be found within the events’ page, so make sure to click on the event to see more selections to bet on.

Once you have selected the bet you wish to place it will be added to your betting slip. Here you can select the amount you wish to bet with and confirm your bet.

It is possible to bet on multiple events. To do this you simply add multiple selections to your betting slip. You can then bet on each individual selection, or the combined odds of all of your selections, known as an accumulator.

Players can add and remove sections from their betting slip at the click of a button. To add a selection all you need to do is click on the odds associated to your selection. This will automatically add that selection to your betting slip.

To remove a selection, go into your betting slip. Here you will see your selections, each of which will have a ‘bin’ icon that will remove the section from your betting slip.

Unfortunately, once the bet has been placed and accepted by us, there is no way to cancel this. We do allow you to confirm the bet before it is placed to try to ensure accidental bets are not placed.

A bet can only be settled once the event has finished and the result has been decided. There are occasions whereby the event could have ended but the result is still being decided. The most common reason for this is a photo finish.

While bets are not settled they will appear in your history as pending, once the result is decided we will update the result accordingly.

A bet can be voided for many reasons, from players getting injured before a game starts to the game being abandoned entirely. If a bet is voided it means that your stake will be returned to you and the bet neither counts as a win nor a loss.

Different nations show betting odds in different ways and some people prefer one type of display to another. Jet10 offers fractional (1/2), decimal (1.50) and American (-200) for players. This can be changed at the bottom of the page in the footer. Click on whichever odds display system appears and a drop down menu will open, this allows you to choose your preferred option.

If you have placed a bet and the game has subsequently been postponed then there can be several outcomes for your bet.

For a match postponed before kick-off, all bets will be deemed void and money will be returned to your account.

A match may be abandoned in-play; the outcome of your bet in this scenario depends on your selection and the timing of the abandonment.

For example, if you bet for a team to win the first half and the match is abandoned in the second half, the outcome will have to be determined. However, if the same bet is placed and the match ends in the first half, then the bet will be void.

If the bet forms part of a multiple bet, or accumulator, then the postponed selection will be taken from the bet and the bet will be altered accordingly.

For example, if the postponed match forms part of a treble bet, it will be removed and the bet will revert to a double instead.

A free bet is a bonus added to your account that does not require you to deposit any money. It can be used either as one bet or in separate parts. For example, if you have a $10 free bet you may either place one bet for $10 or two bets for $5 and so on.

Free bets may be used on specific events or on any market you choose. Check the terms and conditions to see where your free bet can be placed.

Should you win from your free bet it is important to remember that your stake will not be included in the payout.

For example, with a $10 free bet, you place a $10 bet on a 2/1 odds selection. If the bet wins, instead of receiving the winnings of $20 plus your original stake, equaling $30, you simply only earn the $20 winnings.

In the event you are searching for a particular casino game then our site offers a search bar to help you find your favorite games quickly and easily. Simply type the name in the search bar and click enter.

Sports selections can be difficult to find, especially as we offer many events across different sports. Our site displays events and sports clearly to give you the best chance of finding your desired selection.

If you are struggling to find the selection or game you want, it might be that we don’t offer this particular market or game. Alternatively, our support team may be able to help you find what you’re looking for.

A deposit limit can be applied on your account to control the number of deposits you make in 24 hours, 7 days or 30 days, depending on your choice. You can select the amount you wish to spend each time so that you can play at a level you are happy with.

Limits are imposed on a rolling basis, rather than from midnight on one day to midnight the next, Monday to Monday or from 30 days to the next, limits exist on any given period you have selected.

For example, you select a limit of $50 every 7 days and deposit $20 on Monday 1st. On Sunday 7th, you deposit $30. On Tuesday 9th, you will only be able to deposit $20, as your deposit on the 7th means you have already deposited $30 within the last 7 days. This means a deposit of more than $20 will take you over your $50 limit in the last 7 days.